Regional Operations Lead

Ferguson Resource Group Ltd are currently recruiting for a Regional Operations Lead to cover the South East Region on behalf of one of our UK Defence Clients.

In this key leadership role, you’ll work closely with the Regional Manager to oversee the day-to-day operations of repairs, compliance, voids, and grounds maintenance services. Your responsibilities will centre around maintaining high standards, meeting performance targets, and ensuring that health and safety, quality, and customer satisfaction are always prioritised.
 
You’ll also act as a trusted deputy to the Regional Manager, confidently representing the team at stakeholder and client meetings, internal briefings, and decision-making forums. Your commercial awareness and operational insight will allow you to identify and implement efficiency improvements and cost-saving initiatives while maintaining service excellence.
 
As a leader, you’ll inspire and support operational teams to deliver against contract objectives and foster a culture of continuous improvement. You’ll take ownership of managing the supply chain, ensuring strong performance, value for money, and alignment with contract goals. Building and maintaining strong working relationships with clients and internal stakeholders will be essential, as will your commitment to promoting a customer-first culture across the board.
 
This is a hands-on and mobile role that covers a 24-hour operation. You will need to be available as part of an on-call rota and willing to travel regularly across the South East, including overnight stays when operationally required.
 
What You'll Bring:
To thrive in this role, you should have a strong operational background within housing or property maintenance, ideally within the social housing or local authority space. Experience in delivering repairs, voids, compliance, and maintenance services is key, along with a proven ability to manage a supply chain effectively. You should feel confident engaging with clients and stakeholders, and comfortable deputising for senior leadership at key meetings.
 
An understanding of safe systems of work, health and safety practices, and contract performance management (including KPIs and SLAs) is essential. You’ll also need to be highly organised, self-motivated, and passionate about delivering excellent customer service.
 
It would be beneficial if you hold a formal health and safety qualification such as IOSH or NEBOSH, and any leadership or management training will be an advantage. Experience working on local authority or housing association contracts or leading service transformation initiatives will help set you apart.
 
This is more than just an operational leadership role—it’s an opportunity to shape the future of housing services and have a lasting impact on the communities we serve. If you’re ready to lead, innovate, and grow with a forward-thinking organisation, we want to hear from you.
 
What We Offer:
•    6% employee matched pension contribution
•    Private medical cover for self and partner
•    Competitive Salary
•    Company car/car allowance
•    Bonus
•    25 days annual leave
•    Life assurance 2 x annual salary